Terms & Conditions
Terms & Conditions
1. Time and Kilometres will be charged from garage to garage.
2. Services for a duration exceeding four hours will incur charges based on a rate of 80 Kilometres and 8 hours.
3. All parking charges, toll taxes, and state taxes will be charged extra as per original receipts.
4. Once the vehicle departs from our garage, fees will be incurred regardless of its usage.
5. Due to mechanical faults or unforeseen circumstances, additional time will be required for us to reach the location and replace the vehicle. However, if clients make their own arrangements, charges will apply only up to the point of the incident.
6. All the payments must be made within 30 days following the presentation of the invoices. Any delay beyond this period will incur an additional charge or interest of 2% per month. 7. Should there be any complaints, we must be informed immediately to facilitate prompt resolution. Complaints submitted after services have been rendered will not be considered. Our office is operational 24 hours to address any emergencies or concerns.
8. The chauffeur will operate the vehicle safely and responsibly, following all traffic laws and regulations. They will also assist passengers with loading and unloading luggage.
9. Any delay in arrival in Delhi due to natural calamities or disasters, such as landslides, earthquakes, floods or Etc, will be the responsibility of the client. 10. We are not liable to pay any compensation due to technical failure in the vehicle or because of any accident resulting in the loss of productivity or working man-hours. All our vehicles are comprehensively insured. All such claims must be pursued with our insurance company only.
11. We will not be responsible for any luggage or items left by the client in the vehicle. If found later, these will be delivered to the client’s address with additional charges.
(i) . From the reservation date until 30 days prior to departure 10% of the gross amount or a minimum of one day’s charges. (ii) Between 29 and 15 days prior to departure 25% of the gross amount or a minimum of one day’s charges.
(iii) Between 14 days and 2 days prior to departure 50% of the gross amount or a minimum of one day’s charges. (iv) Within 48 hours prior to departure, including last-minute cancellations or noshows 100 % of the gross amount will be charged.
12. Dear Valued Customers, For your safety and well-being, please be informed that our chauffeurs will take a rest of up to 25 minutes after driving continuously for 3 to 4 hours. Additionally, they will take a rest of 30 to 45 minutes after driving continuously for 6 to 7 hours.
13. No consumables, alcoholic beverages, tea, coffee, etc., will be permitted while the coach or car is in motion.
14. Any breakage or damage to the coach or car due to negligence or mishandling by the clients will be borne solely by the traveling individual or the associated company
15. All prices/packages are subject to change due to fluctuations in petroleum prices or state taxes without prior notice.
16. Reservations should be made in advance to ensure availability. The Agency will confirm the reservation based on vehicle availability.
17. Additional services such as airport transfers, sightseeing tours, or special requests should be discussed and agreed upon in advance. Additional charges may apply.
18. Our Agency is not liable for any delays or failures in performance due to circumstances beyond their control, such as natural disasters, strikes, or government regulations.
19. 1/3 Part Of payment or a deposit is required to confirm reservations.
20. Tour Services:
(i) Tours will be conducted by knowledgeable guides fluent in the language of the tour.
(ii) Itinerary details, including attractions, stops, and duration, will be provided in advance.
(iii) The agency reserves the right to modify or cancel tours due to unforeseen circumstances, such as weather conditions or force majeure events.
21. Customers are responsible for providing accurate information at the time of booking, including the number of participants, special requests, and any medical conditions or dietary restrictions that may affect the tour
22. GST Of 12% Will be charged on every bill as per govt. Rules